Q: What is the main market?
80% to Europe market as UK, Belgium, Netherlands, Italy, Spain, Czech, Portugal, Finland, Denmark, Germany, Switzerland, France.
20% to America market as USA, Mexico, Brazil, Peru.
We are also optimistic about the markets for other American and Asian regions.
Q: Do all items produced by your factory?
90% goods we produce in our factory, then 10% or accessories(powers,controllers,dimmers etc.) we trade from partner factory and strictly excute an uniform AQL standards.
Q: Can U do custom assembly or offer OEM product?
We have gained a lot of experience on OEM assembly of LED strip lighting. The strips can have different size, layout, customer logos and labels etc. We also want to apply the experience to LED luminaires as we have good design and engineering team. We will strictly follow the principal that we won’t disclose or sell customer unique designs or jointly developed products to another third party.
Q: Do U have warranty for products?
Yes, we have 3 and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by our engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by us.
Q: What is the lead time?
10-15working days for led strips, led modules;
15-20working days for customized products and commercial lighting products;
3-5days for accessories;
Above samples within one week;
Q: How do U delivery goods? How long arrive at destination?
DHL, UPS, FedEx or TNT express door to door, It usually takes 3-5 days;
Shipment by sea, it always 30-35days arrive at destination port;
Q: How to buy you products?
In most case we sell directly to customers worldwide, welcoming u directly inquiry us by email or call us with 24hrs*7days. We will respond with quick service maximum within 12 hours.
Q: How much customs duties when we buy from U;
Most countries charge 25% of declare value, exact data you could confirm with local customs or agent, as different country has the different customs tariff policy.
Q: What payment term you accept?
T/T in advance, Paypal, Western union,MoneyGram,L/C at sign